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One sunny morning he steps onto his morning train and sits down for his daily commute. Sitting next to him is an older gentleman named Michael, who is reading the paper and sipping a cup of coffee. They strike up a conversation, and it turns out Michael has some surprising, wise, and thoughtful life advice for Joe. In a short amount of time, Michael becomes a valuable mentor to Joe and teaches him how to be successful, by teaching him the value of goal setting.\u003c\/p\u003e\n\u003cp\u003eMichael says to Joe: “Just like you tend to your garden, you have to tend to your goals. You must be a goaltender. You must tend to your life.” Through this entertaining and compelling story, Shawn Doyle unveils the essential elements of goal setting: ·Tools and techniques for setting personal and professional goals ·Understanding the importance of the why behind each goal ·The reason why most people don’t have goals at all ·How to break through barriers to achieve your goals ·The keys to thinking bigger and not limiting your potentialRead this book and learn simple ideas and techniques that can change your life forever. 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Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you: ·Create raving fans through exceptional customer service. ·Lower marketing expenses by retaining your current customers and getting free word of mouth. ·Create a work environment that you are excited to go to each day.\u003c\/p\u003e\n\u003cp\u003eWritten by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now. You will be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way. So what are you waiting for? Jumpstart Your Customer Service today!\u003c\/p\u003e","brand":"Sound Wisdom","offers":[{"title":"Default Title","offer_id":40362142793893,"sku":"9781937879419","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0572\/7987\/3189\/products\/517rzUFvxgL._SY346_d904ca10-06e9-4f62-a195-d96bdc584479.jpg?v=1630594272"},{"product_id":"jumpstart-your-productivity","title":"Jumpstart Your Productivity","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003ch5\u003eDescription:\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eAre you productive? Would you like to be more productive? Are you frustrated that sometimes you have so much to do on your \"to do\" list that stuff ends up on the next day's \"to do\" list? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWell, good news, help is here and you can be more productive! Nationally known speaker, author and coach, Shawn Doyle will share with you tons of simple tips and techniques for getting and staying productive. Here are some of the thought provoking areas that are covered: ·Target based goal setting: Knowing how to prioritize your time ·Don't fight the system: Selecting and using a time management system ·Productivity vampires: Activities that suck away your time ·Planning for maximum success:\u003c\/p\u003e\n\u003cp\u003eThe inside secrets for successful planning ·Night owl or early bird: Looking at when you are most productive ·Doing the do: The power of making and using a daily \"to do\" list ·Thumbs down: How to say no and decline invitations gracefully ·Pardon the interruption: How to finally gain control of all those interruptions ·I have a robot: Using technology to get more done now ·The Power of R\u0026amp;R: How to use downtime to increase your productivity ·Follow the law: The 10 most powerful principles of productivityThis high energy, fun and engaging book will help you get more done, be less stressed and finally take control of your work and life.\u003c\/p\u003e","brand":"Sound Wisdom","offers":[{"title":"Default Title","offer_id":40362143711397,"sku":"9781937879563","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0572\/7987\/3189\/products\/41TFp-zVPNL._SX322_BO1_204_203_200_fd9dd082-d662-48ed-b91c-94e8422b2e42.jpg?v=1630594279"},{"product_id":"jumpstart-your-business","title":"Jumpstart Your Business","description":"\u003ch5\u003e\u003ci\u003eDescription:\u003c\/i\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003e\u003ci\u003eDo you have a business? 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Shawn shows them specifically how to plan and think strategically about the future which is a core leadership competency.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eHiring\u003c\/strong\u003e- hiring in many organizations is done very poorly, haphazardly and the track record of success is appalling. Shawn shows leaders how to interview and hire people effectively and shares a shocking concept about hiring people that they have probably never heard.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eCommunication-\u003c\/strong\u003e in many organizations leaders think that they are communicating effectively-but they would be wrong. The reality is most leaders think they're communicating effectively but when employees are asked they say they don't feel \"in the loop\" or that the communication is not effective in any way. So why is there two different versions of effective communication? This chapter will unlock the keys to effectively communicating in a leadership role.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eMotivation\u003c\/strong\u003e- one of the biggest questions that Shawn gets in the classroom around the country is how can leaders motivate their employees? In this chapter he shares the inside secrets for getting the team motivated and only high levels of morale and team spirit.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eReward-\u003c\/strong\u003e too many times in too many organizations high-performing employees feel underappreciated overworked and not rewarded. In this chapter Shawn shares with them many of the myths about reward and how they can be shattered. 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