From the bestselling author Simon T. Bailey comesÉ Two classic books combined into one. Success Is An Inside Job willÉ áArticulate how to increase your self-worth áIdentify how to shift from success to significance áEvaluate how to buy your future áDevelop your signature presenceBrilliant Service Is The Bottom Line willÉ áCreate High-Touch moments in the midst of a High-Tech world áConvey why customer ownership is more important than customer service áDifferentiate your customer experience by creating memorable moments áAssess why Service Leaders are important to the operation